Privacy Policy

1. Introduction

Welcome to ReturnPulse Systems Inc. ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data and the business data you entrust to us. This privacy policy will inform you as to how we look after your data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, email address, and telephone numbers.
• Financial Data: includes payment card details (processed securely by Lemon Squeezy, our merchant of record).
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Usage Data: includes information about how you use our website and services.
• Customer Review Data: e-commerce review data uploaded to our platform for analysis purposes. We claim no ownership over this data and use it strictly for processing and generating your requested analysis.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing SaaS services).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Third-Party Services

We employ third-party companies and services to facilitate our service:

• Supabase: For secure database hosting and user authentication.
• Lemon Squeezy: As our Merchant of Record for secure payment processing.
• Google Gemini API: For AI-powered natural language processing and review analysis. Note that data sent for processing is not used by Google to train their foundation models as per our enterprise terms.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. GDPR and CCPA Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of these rights, please contact us.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: axenesosmanli0@gmail.com.